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Answering Service
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The reason a business wants an answering service is more than
just having its phones answered when no one's in the office. In today's world
of increasing automation, there is a real comfort in hearing the voice of a
live person answering the phone.
The value of a professional answering service is taking on
new depth and meaning. As the world at large accepts the undisputed cost-effectiveness
of the many third party answering options, the real human voice is becoming
rare. Small business owners need time away from their business and finding an
efficient live telephone answering service is a priceless commodity.
Why Projected Answering Service?
- Free toll free number
- Live receptionists
- No hold time
- Custom Scripting
- FREE message delivery
- Save time and money
Click
here to see how our answering service can streamline your business!
How can an answering service help my small business?
Projected Answering Service can help you increase sales and lower costs. We
can make your life easier while improving your customer satisfaction. You get
experienced personnel, provided with the latest proprietary answering service
system. We have a month to month contract, so no long term commitments. You
do not have to watch out for a long term contract.
Projected Answering Service is able to provide online customer
service and ordering assistance using live operators. This service gives your
online customers immediate attention resulting in increased sales.
What should I look for in an answering service?
Frequently asked questions
What is an answering service?
An answering service or call center is a centralized office
used for the purpose of receiving and transmitting a large volume of requests
by telephone.
An answering service is operated by a company to administer incoming product
support or information inquiries from consumers. Outgoing calls for telemarketing,
clientele, and debt collection are also made. In addition to a call centre,
collective handling of letters, faxes, and e-mails at one location is known
as a contact centre.
An answering service is often operated through an extensive
open workspace, with work stations that include a computer, a telephone set/headset
connected to a telecom switch, and one or more supervisor stations. It can be
independently operated or networked with additional centres, often linked to
a corporate computer network, including mainframes, microcomputers and LANs.
Increasingly, the voice and data pathways into the centre are linked through
a set of new technologies called computer telephony integration (CTI).
Most major businesses use call centres to interact with their customers. Examples
include utility companies, mail order catalogue firms, and customer support
for computer hardware and software. Some businesses even service internal functions
through call centres. Examples of this include help desks and sales support.
(Wikipedia.org)
Click
here to see how our answering service can lower your costs and improve your
professional image!
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