Frequently asked questions

Answering Service

What are you hold times?
We have virtually zero hold time. We staff enough qualified reps to keep hold time to a minimum. Most of our accounts average about 3 seconds of hold time.

How is your customer service?

Are there any charges?

Do you have references?

What does your average operator get paid?

How many agents will be live on the account at any time?

Can you answer my calls quickly and curteously?

Do you have enough live operators to handle my account?

What professional associations is your company a member of?

Do you have a privacy policy regarding confidential information received and transmitted?

Do you have any back-up facilities in place in the event of hardware or software failure?

How long is setup time for my account?

How do you bill?

Why is your company better than the competition?

I dont know if you are a legitimate business / I have been tricked before / Fraud Skepticism

How long has Projected, Inc. been in business?

What are your business hours?

I am concerned about call time. What if my calls are really long when they should not be?

Do you have a lot of employee turn over?

What type of phone answering software/equipment do you use?

What is the benefit of having an 800 number?

I already have a toll free number, can I use that with your service?
Yes! If you already have a toll free number, you can forward that number to a local number provided by us at no extra charge. There will be no difference in the quality of service we provide.

Yes! Let us know what number you are looking for, and we can get it for you or find a similar one at no charge.

If a caller accidentally calls your phone number, your account will not be charged. If you suspect that your have been billed for a wrong number, contact your account representative to have the call credited to your account.

It is a fact in this industry; the cheaper the answering service, the worse the service is. If you have an employee making $7.00 an hour or an employee making twice that, who do you think will work harder on your calls? Out of these employees, which is more concerned about keeping their job? It is not a bad idea to ask a call center what their average live operator gets paid. Also ask about benefits, 401K, etc.

An unreliable service (even if they save you 10 dollars a month) is costing you thousands of dollars in lost revenue from bad customer interactions. Your goal of using an answering service is to provide a curteous visage to your customers.