Answering Toolkit

We understand that the most important aspect of running an e-commerce business is providing customer service. Susan Kuchinskas of Internet news reports that even though internet sales are up, customer service and satisfaction is down. To maintain your customer base it is important to be able to provide quality customer service.

We also understand that providing excellent customer service can be costly and requires allot of time. We have created a solution to this problem that allows you to to provide superior customer service at a fraction of the cost.

How does it work?

Answering Toolkit is a great add-on to our E-comm Toolkit. It provides our answering service the ability to check order status, update client information, and much more! If we are already answering your phone calls 24 hours a day, let us take your website to the next step!

You will specify what you want our customer service reps to answer for your clients that call in. We will build a custom interface for the reps to use.

What are some of the features that the reps can use?

• Rep can check order status
• Rep can add important notes to clients account.
• Rep can update ticketing system
• Rep can update credit card info
• Rep can update account info such as billing and shipping information.

What are the benefits?

• 24/7 Customer service
• Updated, real time information to your clients
• No wait time for you to get back to your clients
• Polite, Trained customer service reps to handle all of your calls
• Lower cost than hiring customer service employee's

In essence, Answering Toolkit provides a way for the answering service to become your customer service department.